White Castle, the iconic fast-food chain, is embracing artificial intelligence (AI) to enhance its drive-thru experience. The company plans to implement an AI-powered system that can accurately take orders and reduce errors by 2024. The AI system, developed in partnership with Valyant AI, will use computer vision and natural language processing to interpret customers’ orders, even accounting for accents and background noise. White Castle’s CEO, Lisa Ingram, believes this technology will improve order accuracy, leading to happier customers and increased sales. The AI system will be trained on millions of drive-thru orders, enabling it to understand complex requests and modifications. While some may have concerns about job displacement, White Castle assures that the AI will assist human workers rather than replace them. The company aims to provide a seamless and efficient experience, combining AI’s capabilities with human oversight and interaction. As the fast-food industry continues to evolve, White Castle’s embrace of AI technology positions it as a frontrunner in delivering accurate and satisfying drive-thru experiences.
Source: https://www.businessinsider.com/white-castle-drive-thru-ai-says-more-accurate-than-humans-2024-6