The article explores how self-driving cars and robots could revolutionize the service industry by 2024. Waymo, a subsidiary of Alphabet Inc., is leading the charge with its autonomous ride-hailing service in Phoenix, Arizona. The company plans to expand its self-driving taxi service to other cities, potentially disrupting traditional taxi and ride-sharing services. Meanwhile, Chipotle is testing a robot named “Chippy” to cook tortilla chips, aiming to increase efficiency and consistency in its restaurants. The article suggests that these technologies could address labor shortages, reduce costs, and improve customer experiences. However, concerns about job displacement and public acceptance of AI-powered services remain. The article concludes that while the transition may be challenging, the integration of self-driving vehicles and robots into the service sector could significantly reshape the industry by 2024.
Source: https://www.businessinsider.com/waymo-self-driving-taxis-chipotle-robots-future-of-service-2024-8