According to Bill McDermott, the CEO of ServiceNow, artificial intelligence (AI) software will become ubiquitous by 2024. He believes that AI will be embedded in every piece of software, enabling it to learn and adapt to user behavior. McDermott emphasizes that AI is not a separate technology but an integral part of software that will enhance user experiences. He predicts that AI will revolutionize industries by automating repetitive tasks, providing personalized recommendations, and enabling predictive analytics. However, McDermott also acknowledges the potential risks of AI, such as job displacement and ethical concerns. He stresses the importance of responsible AI development and deployment, ensuring that AI systems are transparent, unbiased, and aligned with human values. Overall, McDermott envisions a future where AI-powered software will become an indispensable tool for businesses, driving innovation, efficiency, and better decision-making.
Source: https://www.businessinsider.com/servicenow-ceo-bill-mcdermott-ai-software-2024-10