Sam’s Club, the membership-only retail warehouse owned by Walmart, aims to implement AI-powered receipt checks at its exits by 2024. This technology will scan customers’ receipts and purchases as they leave the store, eliminating the need for manual checks by employees. The AI system will be able to detect discrepancies between the receipt and the items in the cart, alerting staff if necessary. Sam’s Club believes this will enhance the shopping experience by reducing wait times and friction at the exit. The company has been testing the AI receipt-scanning technology in select locations and plans to roll it out nationwide by the end of 2024. This move aligns with Walmart’s broader strategy of leveraging AI and automation to streamline operations and improve customer service. While some may raise privacy concerns, Sam’s Club assures that the system will only scan receipts and purchases, not customers themselves.
Source: https://www.businessinsider.com/sams-club-ai-receipt-checks-exit-success-2024-4