According to Sam’s Club CEO Kathryn McLay, the company plans to implement more automation and artificial intelligence (AI) in its stores by 2024. This move aims to enhance the shopping experience for members while also improving efficiency and productivity. McLay stated that AI and automation will not replace human workers but rather assist them in their roles. The company intends to utilize AI for tasks like inventory management, pricing optimization, and customer service. Automation will be employed for repetitive tasks, freeing up employees to focus on more complex and customer-facing responsibilities. McLay emphasized that the goal is to create a seamless and personalized shopping journey for members by leveraging technology. While some job roles may evolve or change, the company remains committed to investing in its workforce through training and upskilling programs to ensure a smooth transition.
Source: https://www.businessinsider.com/sams-club-ceo-automation-ai-stores-jobs-impact-2024-10