Salesforce has announced the launch of AgentForce, an AI-powered tool designed to automate repetitive tasks and boost productivity for customer service agents. AgentForce utilizes natural language processing and machine learning to understand customer inquiries and provide relevant information or solutions. It can automatically categorize cases, suggest knowledge articles, and even draft responses, reducing the time agents spend on routine tasks. By 2024, Salesforce aims to have AgentForce handle up to 50% of customer service interactions, freeing up agents to focus on more complex issues. The tool will continuously learn and improve through interactions, adapting to changing customer needs. Salesforce emphasizes that AgentForce is not intended to replace human agents but rather to augment their capabilities and enhance the overall customer experience. With AgentForce, Salesforce aims to drive greater efficiency, consistency, and customer satisfaction in the customer service domain.