Salesforce is implementing an innovative AI-powered career coaching system to help its employees navigate their professional development and prepare for future roles by 2025. The initiative aims to upskill workers through personalized AI coaching that analyzes employees’ skills, career goals, and potential growth opportunities within the company. The AI system will provide tailored recommendations for skill development, training programs, and career paths based on individual employee profiles and company needs. This technology is part of Salesforce’s broader strategy to adapt to the changing workforce dynamics and ensure their employees remain competitive in an AI-driven future. The system will utilize data from successful career transitions within the company to guide others on similar paths, while also identifying skill gaps and suggesting relevant learning opportunities. The AI career coaches will be available 24/7, offering continuous support and guidance to employees at all levels. Salesforce executives emphasize that this tool will complement, not replace, human managers and mentors, serving as an additional resource for career development. The company expects this initiative to improve employee retention, internal mobility, and overall workforce adaptability. The program represents a significant investment in employee development and showcases how AI can be leveraged for human resource management and professional growth in large organizations.
Source: https://www.businessinsider.com/salesforce-internal-ai-career-coaches-upskill-employees-2025-5