McDonald’s, the global fast-food giant, has announced plans to implement an AI-powered drive-thru ordering system across its restaurants. The new system, developed in partnership with a leading AI company, aims to enhance the customer experience and streamline operations. By leveraging advanced speech recognition and natural language processing technologies, the AI system will be able to accurately interpret customer orders, even with accents or background noise. This will reduce errors and ensure order accuracy. Additionally, the AI will be capable of making personalized recommendations based on customer preferences and past orders, potentially increasing sales. McDonald’s expects the AI system to improve efficiency, reduce wait times, and provide a more seamless ordering experience for customers. However, concerns have been raised about potential job losses as the AI system could replace human order-takers. McDonald’s has assured that the technology will primarily assist employees rather than replace them. The rollout of the AI drive-thru system is set to begin in select markets later this year, with a gradual expansion planned over the next few years.
Source: https://www.cnn.com/2024/06/17/tech/mcdonalds-ai-drive-thru-program/index.html