A recent KPMG study reveals significant insights about AI adoption and trust in the workplace by 2025. The research indicates that 75% of employees expect to use AI tools regularly in their daily work within the next two years, marking a substantial shift in workplace dynamics. However, trust remains a critical concern, with only 35% of workers currently expressing confidence in AI systems. The study highlights that building trust in AI requires a multi-faceted approach, including transparency in AI decision-making, clear communication about AI capabilities and limitations, and proper training programs. KPMG emphasizes that organizations must focus on responsible AI deployment, with 65% of business leaders acknowledging the need for ethical AI frameworks. The report also discusses the importance of human oversight in AI systems, with 80% of respondents believing that human supervision will remain crucial even as AI becomes more prevalent. Key challenges identified include data privacy concerns, potential bias in AI systems, and the need for clear governance structures. The study concludes that successful AI integration will depend on organizations’ ability to balance innovation with trust-building measures, suggesting that companies should invest in both technical infrastructure and employee education to ensure effective AI adoption by 2025.
Source: https://www.businessinsider.com/kpmg-trust-in-ai-study-2025-how-employees-use-ai-2025-4