Humane, a startup backed by Sam Altman, is facing significant challenges with its AI Pin wearable device, as some early customers report their devices being remotely deactivated without the option for refunds until 2025. The company’s $699 AI Pin, launched with considerable hype as a smartphone alternative, has encountered various issues since its release. Customers are reporting that Humane is shutting down some devices due to ‘suspicious activity,’ with affected users being told they must wait until January 2025 for refunds. This situation has sparked controversy, especially given the device’s premium pricing and $24 monthly subscription requirement. The AI Pin, which was marketed as a revolutionary device featuring AI-powered features like language translation, messaging, and object recognition, has received mixed reviews, with critics pointing out limitations in its practical functionality and questioning its value proposition. The company’s handling of these issues, particularly the extended refund timeline, has raised concerns about consumer protection and the challenges of launching innovative AI hardware products. This development represents a significant setback for Humane, which had positioned itself as a pioneer in AI-powered wearable technology, and highlights the complexities and risks associated with bringing ambitious AI hardware products to market. The situation also underscores the importance of having robust customer service and refund policies in place when launching new technology products.
Source: https://www.businessinsider.com/humane-shutting-down-some-buyers-not-get-refund-ai-pins-2025-2