The article discusses how Griswold, a home care services provider, is utilizing artificial intelligence (AI) to address the issue of high caregiver turnover in the industry. Griswold has partnered with an AI company called Parrily to develop a chatbot that can assist caregivers with administrative tasks, scheduling, and accessing resources. The chatbot, named Grizzy, uses natural language processing to understand and respond to caregiver queries. By automating routine tasks and providing easy access to information, Grizzy aims to reduce the administrative burden on caregivers, allowing them to focus more on providing quality care. The article highlights the potential benefits of AI in addressing workforce challenges in the caregiving industry, such as reducing burnout and improving job satisfaction. It also mentions the importance of ensuring the AI system is user-friendly and tailored to the specific needs of caregivers.
Source: https://www.businessinsider.com/how-griswold-is-using-ai-to-reduce-caregiver-turnover-2024-8