A new AI system called Daisy is being used by UK telecom company O2 to detect and prevent ‘granny scams’ targeting elderly customers. These scams often involve criminals impersonating family members or authorities to trick victims into transferring money. Daisy analyzes call patterns and language to identify potential scam calls in real-time. When a suspected scam is detected, Daisy can alert the customer or block the call. O2 says Daisy has already helped prevent millions of pounds from being stolen and has identified over 25 million suspicious calls since its launch. The AI system is constantly learning and improving its detection capabilities. While not a complete solution, Daisy represents a promising use of AI to combat a prevalent form of fraud targeting vulnerable populations.
Source: https://www.cnn.com/2024/11/26/business/daisy-ai-granny-scammers-o2-intl/index.html