Citigroup CEO Jane Fraser has outlined an ambitious AI transformation strategy, emphasizing the development and implementation of ‘agentic AI’ across the bank’s operations by 2025. The initiative involves restructuring leadership roles and creating new positions focused on AI integration. Fraser describes agentic AI as systems capable of performing complex tasks autonomously while maintaining human oversight. The bank plans to leverage AI for enhancing customer service, risk management, and operational efficiency. Key aspects of the strategy include establishing an AI governance framework, investing in AI talent acquisition, and developing proprietary AI solutions. The bank has already begun implementing AI in various areas, including fraud detection and trading analytics. Fraser emphasizes the importance of responsible AI deployment, with strong ethical guidelines and risk management protocols. The strategy also includes significant investment in employee training to ensure workforce adaptation to AI technologies. Citigroup expects this AI transformation to generate substantial cost savings and revenue growth opportunities. The bank’s approach balances innovation with regulatory compliance, particularly in handling sensitive financial data. Notable initiatives include the development of AI-powered chatbots for customer service and automated risk assessment tools. The strategy represents one of the most comprehensive AI adoption plans in the banking sector, with Fraser positioning Citigroup at the forefront of financial technology innovation.
Source: https://www.businessinsider.com/citigroup-jane-fraser-ai-strategy-new-leadership-agentic-ai-2025-6