The article discusses California’s plan to utilize generative artificial intelligence (AI) tools to improve access to government services. The state aims to leverage AI technologies like ChatGPT to create virtual assistants that can help residents navigate complex processes and access information more easily. The goal is to make government services more user-friendly and accessible, particularly for those with disabilities or language barriers. However, concerns have been raised about the potential risks of AI, such as privacy violations and the spread of misinformation. To address these issues, California plans to implement robust safeguards and ethical guidelines to ensure the responsible use of AI. The state also intends to involve the public in the development process to ensure transparency and accountability. Overall, the article highlights California’s efforts to harness the power of AI to enhance the delivery of government services while addressing potential challenges.