According to the article, AT&T is planning to integrate generative AI, specifically large language models (LLMs), into its operations by 2024. The company aims to utilize this technology for automating software code development and enhancing customer service. AT&T’s Chief Data Officer, Jeremy Piven, stated that they are actively exploring ways to leverage LLMs for various use cases, including automating repetitive tasks and improving customer interactions. The article highlights that AT&T is not alone in this endeavor, as other major tech companies like Microsoft, Google, and Amazon are also investing heavily in generative AI capabilities. However, the integration of LLMs into enterprise operations poses challenges, such as ensuring the accuracy and reliability of the generated outputs, addressing potential biases, and maintaining data privacy and security. Despite these challenges, AT&T remains optimistic about the potential benefits of generative AI in streamlining processes, reducing costs, and improving customer experiences.
Source: https://www.businessinsider.com/att-gen-ai-llm-tech-automate-software-code-customer-service-2024-11