The article discusses how artificial intelligence (AI) is expected to significantly improve the online customer service experience by 2024. According to a report by Gartner, 25% of customer service operations will integrate AI into their engagement platforms by 2024, up from less than 2% in 2022. AI-powered chatbots and virtual assistants will handle a significant portion of customer inquiries, freeing up human agents to focus on more complex issues. These AI systems will leverage natural language processing and machine learning to understand customer queries and provide personalized responses. Additionally, AI will enable predictive analytics to anticipate customer needs and proactively address potential issues. The integration of AI is expected to enhance customer satisfaction, reduce wait times, and improve operational efficiency for businesses. However, the report also cautions that AI systems must be carefully designed and implemented to ensure transparency, privacy, and ethical considerations are addressed.