Amazon CEO Andy Jassy shared significant insights about artificial intelligence’s impact on the workforce during the New York Times DealBook Summit. He predicted that by 2025, nearly every job role will incorporate some form of AI assistance. Jassy emphasized that while AI will transform how work is done, it won’t necessarily eliminate jobs wholesale but rather augment human capabilities. He highlighted how Amazon is already implementing AI across various business functions, from using generative AI to assist customer service representatives to employing machine learning for inventory management and logistics optimization. The CEO stressed the importance of companies embracing AI technology to remain competitive, suggesting that businesses that don’t adapt risk falling behind. Particularly noteworthy was his discussion of Amazon’s $4 billion investment in Anthropic, demonstrating the company’s commitment to advancing AI capabilities. Jassy also addressed concerns about AI’s impact on employment, stating that while some roles may evolve or change, new jobs will emerge in response to AI technology. He emphasized the need for workforce training and adaptation to new AI tools, suggesting that employees who embrace and learn to work alongside AI will be more valuable to their organizations. The discussion highlighted Amazon’s strategic approach to AI integration across its vast business operations while maintaining a balance between technological advancement and human workforce development.
Source: https://www.businessinsider.com/bi-today-amazon-ceo-andy-jassy-ai-impact-jobs-2025-6