Airbnb CEO Brian Chesky predicts that AI will significantly impact service-sector jobs by 2025, forcing workers to transition into experience-based roles. In his analysis, Chesky suggests that AI will primarily displace workers in routine service jobs, but creates opportunities in what he calls the “experience economy.” He emphasizes that while AI can handle transactional tasks, it cannot replicate genuine human connections and experiences. Chesky envisions a future where displaced service workers could become hosts or experience providers on platforms like Airbnb, offering unique, personalized activities to travelers. He specifically points to the growth potential in Airbnb’s “Experiences” segment, where locals provide authentic activities and tours to visitors. The CEO’s perspective aligns with broader industry predictions about AI’s impact on employment, but offers a more optimistic view by highlighting potential alternative career paths. Chesky’s vision suggests a fundamental shift in the job market, moving from traditional service roles to experience-based opportunities that capitalize on human creativity and authenticity. The article also notes that Airbnb itself is incorporating AI into its operations while simultaneously expanding its experience-based offerings, demonstrating a practical example of how companies can balance AI automation with human-centered services.
Source: https://www.businessinsider.com/brian-chesky-workers-lose-jobs-ai-airbnb-services-experiences-2025-9