Plaid CEO Zach Perret predicts that AI will revolutionize banking and financial services by 2025, fundamentally changing how people interact with their money. According to Perret, AI-powered tools will become the primary interface for financial interactions, offering personalized financial advice and automated decision-making capabilities. He emphasizes that AI will serve as an “intelligent intermediary” between consumers and their finances, helping them make better financial decisions through natural language interactions. The technology is expected to simplify complex financial processes, provide real-time insights, and offer proactive recommendations based on individual financial patterns and goals. Perret highlights that AI’s impact will extend beyond simple chatbot interactions to include sophisticated financial planning, automated investment strategies, and predictive analysis for spending and saving. However, he also acknowledges the importance of maintaining human oversight and ensuring security in AI-driven financial services. The article suggests that financial institutions and fintech companies are already investing heavily in AI capabilities, with the technology expected to become a standard feature in banking apps and services. The transformation is predicted to make financial services more accessible and user-friendly while potentially reducing operational costs for financial institutions. Security and privacy considerations remain paramount as the industry moves toward this AI-driven future.
Source: https://www.businessinsider.com/plaid-ceo-ai-chatgpt-banking-finance-2025-10