The article discusses how AI chatbots are being utilized by retailers to enhance the holiday shopping experience. Retailers like Walmart, Nordstrom, and Lowe’s are employing AI chatbots to assist customers with product recommendations, gift ideas, and even order tracking. These chatbots use natural language processing to understand customer queries and provide relevant responses. For instance, Walmart’s chatbot can suggest gift ideas based on the recipient’s interests and budget. Nordstrom’s chatbot helps customers find the perfect gift by asking questions about the recipient’s style and preferences. Lowe’s chatbot assists with home improvement projects by providing advice and recommendations. The article highlights how AI chatbots can offer a more personalized and efficient shopping experience, especially during the busy holiday season when customer service demands are high. However, it also notes that while chatbots are improving, they still have limitations and may not always provide satisfactory responses.
Source: https://abcnews.go.com/Business/wireStory/ai-chatbots-make-holiday-shopping-easier-116366072