The Arizona Supreme Court has pioneered an innovative approach to making the judicial system more accessible by implementing AI-powered avatars that can answer common questions in both English and Spanish. These digital assistants, developed in partnership with StoryFile, use conversational AI to provide information about court procedures, legal processes, and basic services. The avatars feature two court employees who were recorded answering hundreds of questions, creating a natural interaction experience for users. The technology combines video recordings with AI to process users’ questions and provide relevant responses from a pre-recorded database. This initiative aims to improve access to justice, particularly for self-represented litigants who make up about 80% of civil cases. The avatars can handle queries about topics ranging from jury duty to filing procedures, though they cannot provide legal advice or handle complex legal matters. The project represents a significant step in modernizing court services and making them more user-friendly, especially for Spanish-speaking communities. While the technology has limitations and cannot replace human legal professionals, it serves as a valuable first point of contact for people navigating the court system. The court plans to expand the system’s capabilities and potentially add more languages in the future, demonstrating how AI can be used to enhance public services and improve access to justice.